Quoted before we start
You'll hear the price and the timeline at drop-off. If we open something up and the job changes, we call you before we go further.
Repairs & service · Torrington, Connecticut
Repairs done properly, explained plainly
Most of what comes across our counter isn't a purchase — it's a favorite piece that needs saving. Bring it in and we'll tell you what it needs, what it costs and how long it will take before any work starts.
Jewelry and watch repair services
- Ring sizing up and down
- Re-shanking worn ring bands
- Prong retipping and rebuilding
- Stone setting and stone replacement
- Loose stone tightening and inspection
- Chain repair, soldering and clasp replacement
- Bracelet and necklace clasp upgrades
- Earring post and back repair, screw-back conversion
- Rhodium plating for white gold
- Polishing, refinishing and professional cleaning
- Antique and estate jewelry restoration
- Pearl and bead restringing with knotting
- Watch battery replacement while you wait
- Watch band sizing, pin and link adjustment
- Eyeglass and small metal repair soldering
- Custom work and heirloom redesign
While-you-wait service
Watch batteries, cleaning and inspection, and many quick adjustments are handled right at the counter. Larger bench work typically turns around in about a week.
Common questions
- Do you repair jewelry you didn't sell?
- Absolutely. Most of our repair work comes in from pieces bought elsewhere or inherited.
- How much does a repair cost?
- It depends entirely on the metal, the stones and the damage. Bring it in for a free look and an honest quote — including when a repair isn't worth doing.
- Can you fix a very old or delicate piece?
- Often, yes. Antique restoration takes a careful hand, and we'll be upfront if a piece is too fragile to work on safely.
Shop the Kelly's collection online
Browse estate pieces, gold and diamond fashion, engagement rings and more — then stop in to try them on.
Shop the collection